Privacy Policy

Privacy Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Brown’s Hotel (Laugharne)’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Brown’s Hotel (Laugharne)’ or ‘us’ or ‘we’ refers to the owner of the website who is a limited company incorporated in England and Wales with registered number 05246123. The registered office is at King Street, Laugharne SA33 4RY. Brown’s Hotel (Laugharne) is responsible for the website and it’s contents of the Brown’s Hotel and The New Three Mariners Inn. Our business respects the privacy of every individual who visits our properties and/or uses any of our websites.

This Privacy Policy applies to information that:
• you provide to us when you stay, travel or eat with us or make enquiries to stay or travel with us;
• we collect from you when you visit any of our websites;
• you provide when signing up to receive one of our newsletters

This Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information.

We also describe the measures we take to protect the security of the information we hold and how you can reach us to:
• Access, correct or delete the personal data you have provided
• Withdraw any consent you may have previously given to the processing of your personal data
• Tell us not to contact you with marketing materials about our services and promotions
• Ask any questions you may have about our online privacy policies

Information we collect

Information you provide on a voluntary basis
We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:
– filling in a form on any of our websites;
– filling in a physical registration card;
– contacting us by telephone or face to face (e.g. in the context of making a reservation);
– sending us a letter, e-mail or social media message;
– subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media);
– requesting promotional information from us (e.g., information about any of our good or services including gift vouchers);
– participating in a survey, competition or prize draw;
– contributing content to us (e.g. for display on a blog);

The types of information we may obtain include:
– your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality;
– details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us;
– passport and visa information, payment information, travel history and details of joint travellers;
– dates of your stay or travel with us and associated charges;
– purchase or delivery of products or services;
– reviews and opinions about our brands, products and services;
– information we receive about you from any third parties through whom you have booked your arrangements;

We do not collect “sensitive information” such as information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership unless it is volunteered by you.

We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes). By making such special requests or notifying us of such preferences, you agree to us sharing your information in this way.

Personal information we collect automatically
When you visit one of our websites, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.

Such information may comprise the following information:
– Date and time
– Originating IP address
– Domain name
– Type of browser and operating system used (if provided by the browser)
– URL of the referring page (if provided by the browser)
– Object requested
– Completion status of the request
– Geographic location
– Language preferences

Use of information
Typically, we will use and process your information to:
– help us create content that is relevant to our visitors;
– make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you;
– provide you with information, products or services that you request from us or which we feel may interest you;
– assess and help us understand general trends and patterns relating to our business;
– provide for the safety and security of our guests and visitors;
– manage general record keeping;
– enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites;
– enable you to make reservations, buy Gift Vouchers and payments;
– meet any legal and/or regulatory requirements;
– provide the products or services you request from us;
– improve our products and services and to ensure our products and services are of interest to you.

The processing of your personal information for:
– marketing and profiling purposes is managed solely by Brown’s Hotel (Laugharne) as data controller. Your decision to provide your information for such purposes is optional and will have no consequence on your ability to stay with us or benefit from the requested services;
– all purposes concerning your booking, your stay and to provide you with the services you have requested is managed by Brown’s Hotel (Laugharne). Your decision to provide information to us is voluntary however, if you do not provide such information you may no longer be able to benefit from our services;

We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.

Sharing information
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials.

We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

Your legal rights and how to ‘opt out’
You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to the information we hold about you, update, amend or correct the information, and in some circumstances you may object to our use of your information.

You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by either:
– not checking the applicable box(es) on any form used to collect information from individuals;
– clicking the unsubscribe link displayed in any of the marketing e-mails you receive;
– otherwise requesting that we do not process your information for marketing purposes in writing to us

To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us at info@browns.wales. You can also write to us using the following address: Nia Cole, Brown’s Hotel, King Street, Laugharne, Carmarthenshire, SA33 4RY. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

Security & Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.

The use of this website is subject to the following terms of use:
– The content of the pages of this website is for your general information and use only. It is subject to change without notice.
– This website uses cookies to monitor browsing preferences.
– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
– This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
– All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
– From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
– Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Links to other websites
Our websites may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

Cookies
We use cookies to track visitor use of the website and to compile statistical reports on website activity. Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies.

Updates to our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will indicate at the top of the Privacy Policy when it was most recently updated.